COVID-19: New Consultation Process

**Waiting area is now closed**

The health and well-being of our people and clients is paramount. To help us remain fully operational we ask you to follow our new process:

New process:

  1. Arrival: Stay in your vehicle (cats must be in a cage, dogs on a lead).
  2. Call reception on (02) 9869 2771 for contactless handover.
  3. A nurse will collect your pet from the car.
  4. Pet get’s fussed over with treats and TLC.
  5. Please keep your phone line free. The vet may call you to discuss your pet and plan of treatment.
  6. Reception will call you for over the phone payment.
  7. Pet is delivered back back to your car.


  • If your pet is to be admitted to stay with us, a member of staff will come to greet you for admission.
  • Discharges will be given via phone or email to avoid lengthy social interactions.


Please try to call us before arriving – this will ensure someone is available to help your pet readily.